Article 1 – Information about Sparkx
Company name: Sparkx Sportainment Group
VAT number: BE0774.674.266
Legal Entities Register: LER Antwerp
Registered office address: Scheldeweg 5, 2850 Boom, Belgium
Sparkx Park location: Gouverneur Verwilghensingel 2D, 3500 Hasselt
Phone number: +32 11 15 32 53
E-mail: info@sparkx.com
Article 2 – Definitions
Offer: the offer of Products via the Website or Cash Register.
Customer: Any (legal) person who purchases a Product from Sparkx, places an order or reservation with Sparkx, and/or submits a price request to Sparkx, as well as anyone acting on behalf of or for the account of another (legal) person who purchases a Product from Sparkx, places an order or reservation with Sparkx, and/or submits a price request to Sparkx.
Cash Register: a register or a QR code in the Sparkx Park where customers can purchase an admission ticket.
Agreement: the agreement between Sparkx and the Customer, which is concluded and governed by these general terms and conditions.
Products: all admission tickets, subscriptions, and other products offered by Sparkx.
Regulations: the applicable rules of the Sparkx Park that all visitors must comply with.
Website: the Sparkx website, https://sparkx.com/.
Article 3 – Applicability
3.1. These general terms and conditions apply to every Offer and to all Agreements.
3.2. These general terms and conditions will be made available to the Customer no later than at the time of concluding the Agreement.
3.3. Sparkx reserves the right to amend and/or modify these general terms and conditions at any time. These amended general terms and conditions will apply to every Offer and all purchases of Products made after their publication on the Website or at the Cash Register.
3.4. The Customer’s own purchasing terms and conditions cannot be invoked against Sparkx.
Article 4 – Formation and Duration of the Agreement
4.1. The Agreement is concluded from the moment the Customer has accepted the Offer and the general terms and conditions. The purchase of an admission ticket or a subscription implies acceptance of the Regulations applicable to all visitors of the Sparkx Park, as well as of these general terms and conditions.
4.2. This Offer is reserved for natural persons (adults or at least 16 years old) and legal entities.
4.2. The Agreement and the general terms and conditions remain in effect until all obligations, particularly payment obligations, have been fulfilled.
Article 5 – Prices
5.1. The prices of the Products are as stated on the Website or at the Cash Register at the time the Customer places an order.
5.2. All prices are excluding VAT and are expressed in euros, unless explicitly stated otherwise on the quotation, order confirmation, and/or invoice.
5.3. All stated prices, rates, admission tickets, and/or subscription prices are subject to change at any time.
Article 6 – Payment
6.1. The Customer can pay for the Products using the payment methods described on the Website through Sparkx’s payment provider or at the Checkout.
6.2. The Customer must pay upon placing the order.
6.3. When purchasing dated admission tickets via the Website, the right of withdrawal does not apply and these tickets are non-refundable. However, the Customer may reschedule the selected time slot to a later available time slot.
6.4. In the case of a purchase on invoice by a company for a group visit, the invoice must be paid no later than 15 days after issuance. A portion of the amount will also need to be paid as a deposit when ordering the admission tickets. If the Customer fails to pay on time, the invoice becomes immediately due and payable, and the Customer will owe interest from the invoice date, as determined by law.
Article 7 – Admission Tickets
7.1. Admission tickets and subscriptions are strictly personal and may under no circumstances be lent or transferred. It is strictly prohibited to reproduce, duplicate, or forge an admission ticket or subscription in any way.
7.2. Lending an access card to a third party, as well as using or attempting to use an irregular access card, may not only lead to criminal prosecution, but will also result in the immediate confiscation of the access card without any possibility of reimbursement and without prejudice to compensation for any damages incurred.
7.3. Sparkx declines all responsibility in the event of unlawful use of an access card following its loss or theft, if such loss or theft was not reported to Sparkx in advance.
7.4. Access cards are only valid for the pre-booked time slots. If the Customer enters the Sparkx Park more than 15 minutes after the reserved time slot, Sparkx will not grant an extension of the access card’s validity.
7.5. Sparkx reserves the right to modify the opening hours of the Sparkx Park at any time, without this giving the Customer any right to compensation or reimbursement of a purchased access card or subscription.
Article 8 – Account
8.1. After purchasing their admission ticket, the Customer is invited to create a Sparkx account. This account can also be created on-site before the Customer enters the Park.
8.2. Creating an account is required to enter the Sparkx Park.
Article 9 – Rules and Safety Restrictions
9.1. The Customer acknowledges that by purchasing an admission ticket to Sparkx Park and entering Sparkx Park, they are also bound to comply with the applicable Regulations during their visit. Failure to comply with these Regulations may result in revocation of the admission ticket.
9.2. Additionally, the Customer may not be able to participate in all sports activities due to applicable safety restrictions (height, age, or other conditions as posted in Sparkx Park). The fact that certain sports activities are not accessible to the Customer does not constitute grounds for a refund. If in doubt, the Customer can always contact Sparkx in advance for more information regarding the sports activities and safety restrictions.
Article 10 – Complaints
10.1. If the Customer has complaints, they can contact Sparkx via the following email address: info@sparkx.com.
Article 11 – Privacy
11.1. Sparkx only uses Customers’ personal data in accordance with the Privacy Policy available on the Website: sparkx.com/privacy-policy/.
11.2. During a visit to the park, as well as during events and other activities at Sparkx, photos may be taken and/or recordings made (with cameras other than security cameras). These images will generally be non-targeted. Targeted images will only be taken with the explicit consent of the visitor concerned. For underage visitors, this consent must be given by their legal representative.
At various attractions, photos of visitors are taken and can later be purchased. It is clearly indicated on the park map and at the attractions themselves that photos may be taken. By entering these attractions, visitors accept this. Visitors also acknowledge that other guests may view their photos on a screen at the end of the attraction, as well as at the photo sales point.
The usage rights of this visual material belong to Sparkx. By accepting these general terms and conditions, the Customer grants Sparkx permission to use the material without any restriction, including but not limited to full or partial disclosure and/or reproduction in all media, including (but not limited to) digital communication, print media, POS materials, social media, and the Sparkx website, without the need for further consent or any compensation.
Visitors who do not wish for photos/images of them to be used must explicitly notify the reception before entering the park on the day of their visit. Such objection will not affect the images captured by security cameras.
Article 12 – Applicable Law and Competent Court
12.1. These general terms and conditions are governed by Belgian law. This means that Agreements for the purchase of Products, as well as any disputes or claims arising from or related to them, are subject to Belgian law.
12.2. Only the courts and tribunals of the Limburg district, Hasselt division, have jurisdiction.
Article 13 – Varia
13.1. Notwithstanding the rights and remedies granted to the Customer under applicable law or these terms and conditions, our liability for foreseeable damages is limited to the value of the ordered Products.
13.2. The invalidity of a provision or part of a provision of the Agreement shall not affect the validity of the remaining part of the provision or the rest of the provisions.